Q Why have I not received my order yet?

ADue to unforeseen circumstances, it is possible that your order gets delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

QHow do I place a return/replacement request on Website?

A If you want to return/replace a product on , please follow these steps:
Create a return/replacement request online. You can replace the product bought on within 7-days of delivery.
Login to your Account and go to MY ORDERS section.
Select the item you wish to replace and click on the Return/Replace link against the order.
Choose return/replacement option and fill in the required details.
Once the return/replacement request is created, we will ensure that it is processed as soon as possible"

Q How do I place a cancellation request on ?

A If you wish to cancel your order, please follow these steps:
Click on the Cancel link against your order in the MY ORDERS section in My Account.
Choose cancellation option and fill in the required details.
* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy."

Q I paid cash on delivery, how would I get the refund?

A If you chose to pay Cash on Delivery, the refund will be credited either in the form of SD Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details: Bank Name
Account Holder Name
Bank Account Number
Branch Address
IFSC Code"

QHow long will it take me to receive the refund for my return?

A We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Cash (SD Cash) that can be used for your future purchase on or can be in the form of a NEFT transfer to your bank account.

Q How long will it take me to receive the refund after I cancel the order?

A We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of Cash (SD Cash) that can be used for your future purchase on .

Q What should I do if I find my package opened or tampered with upon delivery?

A believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.

QIf I receive a physically damaged product, can I get it replaced?

A Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.If you are concerned, don't open the product yourself. Call the customer care for further assistance."

Q I have placed my order. What next?

A Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Account’s MY ORDERS section.

Q If I receive a wrong product, can I get it replaced?

A We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You can also choose to apply for a refund.

Q Do I have to pay any shipping and delivery charges?

A Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on , the shipping and delivery is provided free of cost.

Order Tracking

Q Will I be informed once my order is processed?

A Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Q How do I check the status of my order?

A Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.

Q Why have I not received my order yet?

A Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order

Q What is the difference between shipping and delivery?

A Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Q Do I have to pay any shipping and delivery charges?

A Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on , the shipping and delivery is provided free of cost.

Q Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

A For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Q What should I do if I find my package opened or tampered with upon delivery?

A believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you. believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.

Q Why did I receive a partial order?

A We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you! The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

Q How can I find out if delivers to my location?

A You can find out if delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

Q The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?

A The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

Q How can I get my orders delivered faster?

A offers Same/Next-Day Delivery for a faster delivery of your order. If you order using this delivery option, then your order will be delivered to you by end of same/next business day. This delivery option is available only for select cities and items. To check if this option is available to you, check for Same/Next-Day Delivery option mentioned on the right side of the product image on the product page.

Q Is it possible to get my order delivered Same/Next-Day?

A Yes, it is! During checkout, please select the Same/Next-Day delivery option, depending on whether this product can be shipped by this option to your location. Next-Day delivery is charged at Rs.70 per product in your order. Same-Day delivery is charged at Rs.100 per product in your order.

Q What if the order is not delivered as per promised date?

A In case the order is not delivered on the promised date for Same-day/Next-Day delivery, will remit the shipping charges borne by you as SD cash. As per ’s Compensation Policy, double the shipping charges will be credited to your account. Please note that the ‘Compensation Policy’ does not hold in the following cases:If the address or PIN Code provided is incorrectNobody is present at the address to collect the shipmentIf cash is not ready at the time of deliveryIf you ask for a delayed deliveryIf you request for self-pickup at later point in time"

Q Do you ship internationally?

A Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.

Cancellation and Replacement

Q How do I place a cancellation request on ?

A If you wish to cancel your order, please follow these steps:Create a cancellation request online.Click on the Cancel link against your order in the MY ORDERS section in My Account.Choose cancellation option and fill in the required details.Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy."

Q How do I place a replacement request on ?

A If you want to replace a product on , please follow these steps:Create a replacement request online. You can replace the product bought on within 7-days of delivery.Login to your Account and go to MY ORDERS section.Select the item you wish to replace and click on the Return/Replace link against the order.Choose replacement option and fill in the required details.Once the replacement request is created, we will ensure that the replacement is processed as soon as possible."

Q Why was my order cancelled by ?

A We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:If product is out of stock or is discontinuedInaccuracies or errors in pricing informationWe will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order."

Q If I receive a wrong product, can I get it replaced?

A We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

Q If I receive a physically damaged product, can I get it replaced?

A Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.If you are concerned, don't open the product yourself. Call the customer care for further assistance."

Q I bought a product but it does not fit my size, can I get it replaced?

A Absolutely! offers ‘No question asked size change policy’ for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your order. Report your concern by filling the Contact Us form. We will get back to you and replace the product with the right size.

Q If I am not satisfied with quality of the product,can I get it replaced?

A Certainly! has a ‘No Question Asked Policy’. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

Q I have requested a replacement, when will I receive it?

A Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

Q Is there any product not eligible for replacement/return?

A All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:Items that have been worn/washed/soiled.Innerwear, lingerie cannot be returned on account of hygiene.Products which were sold as combos/sets, are not eligible for return/replacement as individual items.Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold.In case of branded electronic items, brands’ return, repair and replacement policy will apply."

Q What if I choose to have my order replaced and the product is sold out?

A Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.

Return and Refund

Q What is ’s 7-day Return Policy?

A gives you the option to replace and/or return the products bought on within 7 days of the receipt of the order. The 7-day Return Policy at is a ‘No Question Asked Policy’. You can return/replace the product if you are not satisfied:With the quality of the productWith the fitting of the productOr if you receive a damaged productAll items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.Exceptions to the Return Policy: Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return."

Q How do I place a return request on ?

A If you want to return a product on , please follow these steps:Create a return request online. You can return the product bought on within 7-days of delivery.Login to your Account and go to MY ORDERS section.Select the item you wish to replace and click on the Return/Replace link against the order.Choose return option and fill in the required details.Once the return request is created, we will ensure that the return is processed as soon as possible."

Q How long will it take me to receive the refund after I cancel the order?

A We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of Cash (SD Cash) that can be used for your future purchase on .

Q I paid cash on delivery, how would I get the refund?

A If you chose to pay Cash on Delivery, the refund will be credited either in the form of SD Cash and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:Bank NameAccount Holder NameBank Account NumberBranch AddressIFSC Code"

Q How long will it take me to receive the refund for my return?

A We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Cash (SD Cash) that can be used for your future purchase on or can be in the form of an NEFT transfer to your bank account.

Q If I am not satisfied with quality of the product, can I return it?

A Certainly! has a ‘No Question Asked Policy’. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

Q Do I have to return the free gift received along with the product while returning the product?

A If the product bought on comes with a free gift, you will have to return it along with the product you have raised return request for.

Q Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?

A We are sorry, but the refund amount will be credited to the same account from where the payment was made. However, you can opt for an NEFT transfer to your bank account if your mode of payment was Cash on Delivery.

Q I used SD cash for an order. But later, I cancelled/returned the order. How will my SD cash be refunded?

A Do not worry, in case you have used SD Cash to place an order and the order was cancelled/returned, the SD Cash will be refunded to you Account.

Q Do I need to pay the courier company to send my product back? Will I get the money back?

A Once you have raised a return/replace request on , we will arrange for a reverse-pickup of your product. The delivery charges for your return/replace will be borne by us. In case the facility of reverse-pickup is not available at your location, you will be required to ship the product to us. The shipping charges borne by you for the return/replace will be refunded back to you in the form of SD Cash to your Account.

Payments

Q What are the modes of payment for purchasing on ?

A We accept the following modes of payment:

• Debit/Credit Cards/Netbanking of all major banks
• Cash On Delivery (COD)
• Credit Card EMI
• Cash Card/Freecharge Balance
• E-Gift Voucher
• Cash (SD Cash)"

Q What is COD (Cash On Delivery)? Are there any additional charges for COD orders?

A. COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. does not offer COD at all locations. Please enter your pincode to check the availability of COD option at your location.

Q What is Cash (SD cash)?

A Cash (SD cash) is a type of money that can (only) be used on to make purchases. SD cash is non-transferrable. reserves the right to amend policies related to distribution/redemption of SD cash. To know how to use SD Cash, please click here.

Q How does EMI payment work on ?

A If you choose to pay for an order through EMI, you need to choose the EMI plan and bank for processing it. The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.

Q Can I pay COD (Cash On Delivery) for every product I buy on ?

A For most of the products, COD is available and is mentioned on the product page below Next-Day delivery option. However, due to logistics concern, this option might not be available for few products.

Q Can I pay in installments (EMI) for my purchase?

A offers you the option to pay for your purchase with EMI. You can choose between the EMI plan for 3 months/6months/9 months/12 months. Before opting for EMI, please make a note of few points:

• Order value should be more than Rs.3000 (it can be cost of 1 product or sum of multiple products).
• EMI is not available for products of Jewelry and Gold Coins category."

Q Can I make some payment by cash and rest of the amount by EMI for a product?

A Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or EMI. If you opt for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

Q How do I check my SD Cash balance?

A To check the SD Cash balance, you need to click MY ACCOUNTS and check SD CASH.

Q Can I use my Debit Card for availing EMI option on my purchase?

A Our aim is to provide our customers with the best shopping experience. Unfortunately, we do not have the option of EMI using debit card at this point in time. However, you can place your orders using Credit Card.

Q What information does store when I save my card?

A We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

Q Does SD Cash have an expiry date?

A Yes SD Cash has an expiry of 6 months from the date it was credited in your account.

Q What is the advantage of saving my card on ?

A Saving card details is an advantage while shopping on . Everytime you proceed to make a payment, you do not have to enter your card details and can opt for express checkout. This not only saves time but you can continue shopping even when you are not carrying your card with you.

Q How many cards can I save on ?

A You can save multiple card details in your account on . During payment process, you will be given a choice to choose from the saved cards to make a payment. You can also choose to enter details of a new card to proceed with the payment.

Q My transaction failed but the money was deducted from my account. What should I do?

A We regret the inconvinience caused. Please fill in our Contact Us form available under the Any Other Query section with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

My account, login & alerts

Q Do I have to register to shop at ?

A No, you are not required to register yourself to shop on . You can login as guest and shop unlimited with us.

Q What are the benefits of creating an account on ?

A Creating an account on is beneficial in many ways. You will have access to:

• My Orders - Quickly and easily manage your orders such as View Details, Track, Cancel and Return/Replace etc.
• My SD Cash - Check your SD Cash Balance
• My E-Gift Voucher Balance - Check your E-Gift Voucher Balance
• My Shortlist - View all your shortlisted products
• Recommendations For You - Based on your past searches, we recommend products especially suited for you
• My Circle - It an invite only program where you get a chance to receive exclusive promo codes for shopping. You will also be eligible to receive ongoing discounts and offers."

Q Are there any registration charges for creating an account on ?

A No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

Q What should I do if I have trouble with logging in?

A If you have trouble logging in, please follow these instructions:

• Check your login details. Your login username is the e-mail address you used for registration.
• Please make sure that your web browser accepts cookies.
• If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page.

Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again."

Q Should I be concerned about the privacy of my personal details I have shared with ?

A Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

Q What should I do if I forget my password or my password does not work?

A Do not panic. Please follow the steps mentioned below to reset your password:

• Click on ‘My Account’ on the top right side of the homepage.
• Click on the Forgot your Password link displayed on the page.
• Enter your registered e-mail id and you will receive a link to reset your password in your mailbox."

Q What if I don't want to receive any more SMS and E-mails from anymore?

A You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.

Q Would my account be deleted if I do not shop for 6 months?

A No. Your account does not have an expiration date. You can shop on our site anytime and discover exciting offers.

Q If I add few products in my wish list, will it expire after few days?

A Yes, absolutely! You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later. Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.

EMI related queries

Q Can I pay in installments (EMI) for my purchase?

A offers you the option to pay for your purchase with EMI. You can choose between the EMI plan for 3 months/6months/9 months/12 months. Before opting for EMI, please make a note of few points:

• Order value should be more than Rs.3000 (it can be cost of 1 product or sum of multiple products).
• EMI is not available for products of Jewelry and Gold Coins category."

Q How does EMI payment work on ?

AA If you choose to pay for an order through EMI, you need to choose the EMI plan and bank for processing it. The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.

Q Can I use my Debit Card for availing EMI option on my purchase?

A Our aim is to provide our customers with the best shopping experience. Unfortunately, we do not have the option of EMI using debit card at this point in time. However, you can place your orders using Credit Card.

Q Can I make some payment by cash and rest of the amount by EMI for a product?

A Unfortunately a customer cannot opt for 2 payment modes in a single order. Payment can be either Cash on Delivery or EMI. If you opt for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

Q Is EMI facility available for all products?

A Yes, EMI facility is available almost on all products. Only for Jewelry and Gold coins category EMI option is not available due to security reasons.

Smart Features

Q What is TrustPay?

A Trustpay is a feature offered by which guarantees your product and gives you 100% of your money back if there is an issue with product quality, size or delivery or if we falter on our commitments. You can read more about TrustPay by clicking here.

Q What is Tell Me When Available?

A Tell Me When Available is a feature by , using which you will be notified once your preferred size is available or when product gets in stock. This feature is available below the size chart and above the title of the product for respective cases. When the preferred size is unavailable

Q What is Verify Pincode?

A Verify Pincode is a feature using which you can easily check whether the product can be delivered at your location or not. You just need to enter pincode of your location and click on Verify.

Q What is Xpress Buy?

A Xpress Buy is a smart feature offered by which simplifies your ordering process. It works best if you have saved the default shipping address and card details. The name, address and card details are auto-filled. So, it saves time & effort as you are redirected to the payment page directly! It is safe and secure. We recommend users to save their details one time and enjoy shopping in just 1 step with Xpress Buy. And don’t worry, your details are safe with us.

Q What is Questions & Answers?

A Questions & Answers is an interactive feature launched on for the first time wherein you can post your queries or answer other’s queries on site while relaxing at home with popcorn in hand and get answers from various other users, sellers or experts from across India.

Q What is Reviews?

A Reviews is a feature provided by wherein you can share your purchase experience on a broad platform. Post pros and cons of a product or services. Reviews can fetch you money as well. We organize review contest where writing a review can let you win exiting prizes.

Q What is Promo Code?

A Promo or Promotion code is a discount coupon code feature of using which you can avail discounts on your purchase. Promo code can be applied while processing payment.

Q What is SD App?

A Now download official mobile apps for iphone, windows phone and android devices. Install App and enhance your online shopping experience.

Q What is e-Gift voucher?

A presents e-Gift Voucher, a very unique feature using which you can make your dear ones feel special on different occasions by gifting them e-Gift Voucher.

Q What is e-Gift voucher?

A Seller Zone is a unique feature of using which you can start selling products directly on our website. You need to register online and within few hours you can start selling your products and reach customers located in different parts of India.

Q What is Affiliate Program?

A Affiliate Program is a unique program by which you can unlock your earning potential by advertising and referring traffic to . If a customer visits through this link and makes a purchase on our website, you will be credited with the referral fee.

Q What is Launchpad?

A Launchpad is a distinct feature using which innovators and inventors can discover new heights by sharing their ideas with our experts and we will help you build a sustainable business.

Support & Feedback

Q I want to sell my products on . Who do I get in touch with?

A We welcome you to join our family as a seller. You need to fill a form and within few hours you can start selling your products on .

Q How do I give a review about my purchase on ?

A We encourage our customers to share their shopping experience with larger audience by writing Reviews. On every product page you will find a review section where you can write a review, upload videos and images of the product. Reviews can fetch you badges and likes of other customers who found it useful.

Q How do I get in touch with ’s Customer Care Support?

A For any assistance or help please get in touch with our Customer Care Support  (available 24 Hours, 7 Days a Week).

Q How to write Customer-Friendly Reviews?

A When you write a review, it helps other customers to make a decision of purchase. Please keep a note of below points while writing a review:

• Product centricity: Concentrate only on product feedback and DO NOT include service or seller feedback. Reviews with such content will NOT BE made live.
• Simple language: Keep the language simple, light and in your own words.
• Be crisp: If the details run long, break the review into readable short paragraphs and bullets.
• No profanity: Profanity, copyrighted comments or any copied content must be avoided.
• Share your experience: Explain what you liked and disliked about the product. The most helpful reviews are the ones that help readers know exactly what to expect.
• Pros & cons: Select or add appropriate pros & cons to give a quick summary of your review to the reader.
• Best usage: Mention best uses of the product and why should one buy it."